Refund Policy

Return Policy

Thank you for shopping at Hanāi Sisters Paper Co! We hope you are satisfied with your purchase. If you need to return or exchange an item, we are here to help. Please review the following return policy to ensure a smooth process.

Return and Exchange Policy

• We accept return requests within 30 days of receiving the item.
• Items must be in brand-new, unused condition, with original packaging and all accessories included.
• Returned items must not show signs of wear, damage, or missing tags; otherwise, the return may not be accepted.

Return Process

1. Submit a Return Request: Contact us via our customer support email [email protected] or online form, providing your order number and reason for return.
2. Receive Return Confirmation: We will review your request within 1-3 business days and provide you with a return address and further instructions.
3. Shipping the Return: Please use a trackable shipping method and ensure proper packaging to prevent damage during transit.
4. Refund Processing:
   • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
   • Refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
   • Return shipping costs are covered by the buyer, unless the item is defective or incorrect.

Exchange Policy

• If you receive a defective or incorrect item, please contact us within 7 days of receiving the item for an exchange.
• Exchange items must meet the same conditions as returns.
• If the requested exchange item is out of stock, we will offer a refund or store credit.

Special Cases

• Order Cancellation: Orders cannot be canceled once shipped. If needed, please follow the return policy for a refund.
• Damaged or Incorrect Items: Contact us within 48 hours of receiving the item, including photos as proof, and we will arrange a replacement or refund.
• Refused Packages: If a package is returned due to buyer-related issues (incorrect address, unclaimed package, etc.), we can reship it, but additional shipping fees will apply.

If you have any questions, please contact our customer service team via [email protected].